![]() Quantitative Data (Metrics) that have been proven reliable with an MSA are relatively bullet proof. This can leave you open to a lot of questions by your stakeholders. That may sound crass, but opinions, judgements, “shooting from the hip” can all be incorrect. I tell my students “No one cares about your opinion”. If you are not using metrics to prove effect, then you are using your opinion. ![]() that you are trying to improve is by using quantitative data (metrics). on the process Consists of input, value-add, and output. The only way you can quantify the effect The change in the average value of the output caused by a ch.
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